Script to sell Decision Package
(For voicelink response)
Hello ____________, This is ___________ speaking.
You responded to my “Work from home ad” to “Earn Extra Income” and you left a message for me (this morning)!
Are you able to speak right now ?
“Yes.” GREAT ! _________ , did you go onto my website , or did you listen to the presentation on the phone for 5 minutes?(Irrelevant which one they did) GREAT ! .. then you’re aware that your next step is to order the decision package! You can order either the CD-ROM package, or the DVD package – they give you approximately 3hrs of information helping you to make an informed decision as to whether this business is for you or not.Now I can still send the package to you today and you can collect it tomorrow from your nearest post office if you’d like to pay by credit card. Would you like to do that?
“Yes.” (see pg 4 for “No” response) Fantastic! (Now grab a tracking label) Firstly, I need the name of your nearest post office & the postal code (write down) .. great, now please write down this collection number – it’s a tracking number : TA --- --- --- ZA. You’ll be able to collect tomorrow morning after 11am at the collection counter of your post office, with your ID book. Now lastly, I need your credit card details (Take down type of card + card number + exp date + last 3 digits on back of card + their cell number – also, their email address,(if they have) and send confirmation email to them for collecting their package.(Request an example email from your sponsor or Tab upline and know that the transaction will appear on their statement as ‘Wappoint’ for R215)
Great! I’ll process your card - you’ll collect tomorrow and start going through the package. You’ll notice that there’s a step by step procedure on my covering letter in the package … please follow that and call me when relevant, for your next step. Should you decide that this business is for you, you’ll need 2-3 hours per day to work your business. In the same way, this package contains about 3 hours of info, which you should be able to work through the day you receive the package. Thereafter, there will be a “Test & Categorisation” for you to go through thoroughly and then email 2x surveys back to me before we can get you started. All of this should be completed within 2 days of receiving your package, so what I’d like to do now is set up a telephonic appointment with you for 3 days from now. We’ll need about 40 minutes for the call. Will (Thursday) at (5.30pm) suit you? All my contact details are in the package. Also, if you decide that this is for you, we have a training session for you to attend on Saturday _______ .
(If STS is still long time away – must still create a SENSE OF URGENCY! ) I’d like to get you off ground level before the training and there are still many steps to complete before your training, so please start going through the package immediately in order to be well prepared for your training.
(If STS is soon – use THAT to create a SENSE OF URGENCY! ) So, we need to get you through the package ASAP and through the steps that follow in order for you to be prepared for your training on Saturday ________.
Great _______ , we’ll be speaking in the next day or two. Goodbye.
“No.” (no credit card)
No problem! What I’m going to do now is sms my banking details to your cellphone. ________ , when will you be able to get to the bank?
Great! ( To whatever the answer )
So, as I said, I’m going to sms my banking details to your cellphone… my fax number is also on the sms , so as soon as you have made the deposit, please fax the payment to me – with your details clearly on the fax. As soon as I’ve received it, I’ll call you back with the details to collect your package. ( Create an sms template on your cellphone so that it is easy to send immediately as you’ve put the phone down. SMS wording eg: “Joe Bloggs banking details : FNB Randburg Code : 123456. Account 1234567 Fax 0866 123456 , R215” )
Great ________ , so I’ll speak to you again on __________ , as soon as I’ve received your payment. Goodbye. ( Now sms your banking details immediately )
When you receive their payment, call them …Hi ________ , this is ______________ speaking. I’ve received your payment for the Work From Home Decision Package. What I’m going to do now is give you your collection number – it’s a tracking number to collect your package from your nearest post office counter tomorrow morning after 11am with your ID book. The tracking number is TA --- --- --- ZA. ( Ask for the name of their nearest post office & postal code & give them the tracking number. Also, ask for their email address,(if they have) and send confirmation email to them for collecting their package.(Request an example email from xxxx@xxx.co.za ))
Great! I’ll send your package today - you’ll collect it tomorrow and start going through the package. You’ll notice that there’s a step by step procedure on my covering letter in the package … please follow that and call me when relevant, for your next step.
Should you decide that this business is for you, you’ll need 2-3 hours per day to work your business. In the same way, this package contains about 3 hours of info, which you should be able to work through the day you receive the package. Thereafter, there will be a “Test & Categorisation” for you to go through thoroughly and then email 2 x surveys back to me before we can get you started. All of this should be completed within 2 days of receiving your package, so what I’d like to do now is set up a telephonic appointment with you for 3 days from now. We’ll need about 40 minutes for the call. Will (Thursday) at (5.30pm) suit you? All my contact details are in the package.
Also, if you decide that this is for you, we have a training session for you to attend on Saturday _______ .
(If STS is still long time away – must still create a SENSE OF URGENCY! ) I’d like to get you off ground level before the training and there are still many steps to complete before your training, so please start going through the package immediately in order to be well prepared for your training.
(If STS is soon – use THAT to create a SENSE OF URGENCY! ) So, we need to get you through the package ASAP and through the steps that follow in order for you to be prepared for your training on Saturday ________.
Great _______ , we’ll be speaking in the next day or two. Goodbye.
(For website visitors)
Hello ____________, This is ___________ speaking.
You responded to my “Work from home ad” to “Earn Extra Income” and you went onto my website (this morning)!
Are you looking to work from home ? ( listen to the answers and write them down to help you remember ) What are you doing at the moment ? ( listen – if they are unemployed you may want to suggest that they find a part time job to cover their existing expenses before they start a business ) Why are you looking for something else ? ( this question may have already been answered but get a clear answer from them. I have found that some people say – I want to do something with my spare time – I then ask them why they don’t play golf or go to the gym! I am looking for them to admit that what they are doing right now to earn money is not earning them the money they want – its not time they want to fill – it’s their bank accounts!) Did you go through the entire website ? ( I want to find out at if they realized that their next step is to order the decision package .) Our website introduces you to the concept, skills and requirements to owning your own business. Once you ascertain that you do have what it takes, then you need to order our Decision Package. This package contains about 3hrs of information that you need to go through and understand before you can make a decision on our business. We handle hundreds of enquiries every day and we have found that this is the most effective way to process these enquiries and get all our information across. We cannot handle your questions with simple answers – if I was to say MacDonalds you would probably say “O its hamburgers!”. You would be 40% wrong as more than 50% of MacDonalds profits are actually generated in real estate. The same applies to our business – we have 4 different aspects to our business, which make up an entire opportunity and you need to understand how it all hangs together. To get this decision package to you we require a risk free fee of R215.00 This has a complete money back guarantee should you not want to go ahead with our business. This fee covers our producing and distribution costs – I am sure you understand. You will receive your package on ……… and you can then make a decision straight away. Now I can still send the package to you today and you can collect it tomorrow from your nearest post office if you’d like to pay by credit card. Would you like to do that?
“Yes.” (see pg 4 for “No” response) Fantastic! (Now grab a tracking label) Firstly, I need the name of your nearest post office & the postal code (write down) .. great, now please write down this collection number – it’s a tracking number : TA --- --- --- ZA. You’ll be able to collect tomorrow morning after 11am at the collection counter of your post office, with your ID book.
Now lastly, I need your credit card details (Take down type of card + card number + exp date + last 3 digits on back of card + their cell number – also, their email address,(if they have) and send confirmation email to them for collecting their package.(Request an example email from xxxx@xxx.co.za) Let them know that the transaction will appear on their statement as ‘Wappoint’ for R215) Great! I’ll process your card - you’ll collect tomorrow and start going through the package. You’ll notice that there’s a step by step procedure on my covering letter in the package … please follow that and call me when relevant, for your next step. Should you decide that this business is for you, you’ll need 2-3 hours per day to work your business. In the same way, this package contains about 3 hours of info, which you should be able to work through the day you receive the package. Thereafter, there will be a “Test & Categorisation” for you to go through thoroughly and then email 2x surveys back to me before we can get you started. All of this should be completed within 2 days of receiving your package, so what I’d like to do now is set up a telephonic appointment with you for 3 days from now. We’ll need about 40 minutes for the call. Will (Thursday) at (5.30pm) suit you? All my contact details are in the package. Also, if you decide that this is for you, we have a training session for you to attend on Saturday _______ .
(If STS is still long time away – must still create a SENSE OF URGENCY! ) I’d like to get you off ground level before the training and there are still many steps to complete before your training, so please start going through the package immediately in order to be well prepared for your training.
(If STS is soon – use THAT to create a SENSE OF URGENCY! ) So, we need to get you through the package ASAP and through the steps that follow in order for you to be prepared for your training on Saturday ________.
Great _______ , we’ll be speaking in the next day or two. Goodbye.
Here is a recommended “Follow Up” email text which you can send to prospects who have not deposited their R215.00 into your account at said date.
Subject: (Name) my phone call to you Hi (name) Thank you for your visit to www.your-recruit-site.com Here is a little more info about our work from home system. Our website introduces you to the concept, skills and requirements of owning your own business. If you have not already gone through the entire website then I suggest that you firstly do this to understand what it takes to own your own business. If you have already been through the website and decided that you do want to own your own business from home then you need to order our Decision package : All your questions will be answered by this presentation, which includes a full business plan as well as in-home interviews with current participants in our program. The package takes about 3 hours to study, which is the right amount of time you will require to properly evaluate the business. You have nothing to lose and everything to gain because this business plan gives you full disclosure of everything you will need to know before you even get going in your own business so that you avoid any unexpected surprises. Please note that when I am asked questions like “what do you sell’ and “how does it work”, I am unable to explain our program with simplistic answers.
Ours is a real business and to understand it requires the study of a full business plan. In much the same way, the business model of McDonalds cannot be described simply as selling burgers, because over 50% of their profit comes from real estate, and in fact they are principally in the real estate business. It would be easy for the uninformed to make incorrect assumptions about the McDonald’s business opportunity simply because they think they know what it is and how it works. The only way for you to understand our business is to properly go through the business plan and presentation. This is a perfectly normal part of any due diligence exercise program that a person seriously seeking to invest time, energy and capital into a business would undertake.
In order for us to make this decision package available to you we need to cover our production and distribution costs so we ask for fully refundable fee of R215.00. We send your package to you immediately and you will receive it within 24 hrs. It should take you 2 evenings to review and so in 3 days time you will know whether this is for you or not. This is the most effective way for us to process the hundreds of enquiries we receive every single day without requiring that you travel to conduct interviews or meetings to do your research.
Please go back to the website and order the decision package
which describes our business system in full and which is money
back guaranteed at www.your-recruit-site.com
I look forward to talking with you as soon as you
have completed the information.
HANDLING OBJECTIONS
I just go back to the MacDonalds argument and make them understand that they do not need to travel to do any research but can do it in the comfort of their own home. If they sound really sceptical then I tell them that we actually want the decision package back if they are not interested so they need to go through the material quickly!
Q: If they’re asking for more information - never tell too much. They must go through the system. Serious people will !
A: _____ , I really don’t want to give you 3 minutes of information on the phone right now – that wouldn’t be enough for you to make an intelligent or informed decision as to whether you’d like to go ahead with this business or not …. That is why we have put a package together containing approximately 3 hrs of info so that you have enough information upon which to base your decision.
Q: What company is this ? What is the product ?
A: Go back to Macdonalds answer.And / or … ___________, the company and the product are not the issue right now. We most certainly will let you know of the company and the product. On the note of the company & the product –
- The company has been in business for over 25 years - is listed on the New York Stock Exchange - is a 2 billion $ company - operates in 60 countries worldwide. So, the company is excellent, reputable, solid and reliable.
- The product is unique, - high in demand, - and is affordable. - Our product is part of an industry that is ahead of the trends. - We have a consumer base of over 28 Million people.
So _______ , it is really worth going through the package if you are looking to change your financial situation. Everything you need to know is covered in the package. |